Practitioner Terms

These Terms govern your listing on Bodhi Holistic Hub and your relationship with Bodhi as a marketplace practitioner.

1. About These Terms

These Practitioner Terms (Terms) govern your listing on the Bodhi Holistic Hub marketplace (Bodhi Hub) and your relationship with Bodhi Holistic Hub Pty Ltd ACN 654 747 501 (Bodhi, we, us).

By submitting an application to list on Bodhi Hub, you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepted onto the platform, these Terms form the basis of your ongoing relationship with Bodhi.

All practitioners on Bodhi Holistic Hub are governed by these Terms. Practitioners on Bodhi Essential (marketplace-only) are governed solely by these Terms and the Bodhi Privacy Policy. Practitioners who subscribe to the Bodhi Flow plan are additionally bound by the Bodhi Flow Subscription Terms and the Data Processing Addendum, which apply alongside these Terms. Where there is any inconsistency, the Bodhi Flow Subscription Terms prevail on subscription matters and the DPA prevails on data processing matters.

These Terms should also be read alongside the Bodhi Privacy Policy at www.bodhiholistichub.com/legals/privacy.

During application and onboarding, Bodhi will make these Terms and any incorporated documents available to you before you submit your application or accept bookings on the platform. By submitting an application or accepting onboarding, you agree to these Terms and to any documents incorporated by reference that apply to your use of Bodhi Holistic Hub.

If your application is declined, only provisions that reasonably apply to the application process, confidentiality, privacy, intellectual property, dispute resolution and any accrued obligations will continue to apply.

2. Definitions

3. Applying to List on Bodhi Hub

3.1 Application process

To list on Bodhi Hub, you must submit an application through the Bodhi website. Bodhi reviews all applications and vets practitioners before granting access to the marketplace. Submission of an application does not guarantee acceptance.

As part of your application, you must provide accurate information about your qualifications, professional background, modalities practised, and any relevant professional registrations or memberships. You must also provide evidence of current professional indemnity insurance (see clause 3.3).

You must notify Bodhi promptly if any information provided during your application becomes inaccurate, incomplete or misleading.

3.2 Vetting

Bodhi conducts a vetting process for all applicants. Depending on the practitioner’s modality, services offered and information provided, this may include:

• review and verification of qualification certificates and credentials;
• confirmation of professional association memberships or registration status (e.g. AHPRA registration where applicable);
• confirmation of a current Working with Children Check (WWCC) valid in the practitioner’s state or territory, where the practitioner intends to offer services to clients under 18;
• review of your professional indemnity insurance certificate of currency;
• a review of your proposed practitioner profile for completeness and compliance with these Terms; and
• any other checks Bodhi considers necessary to confirm your suitability for the platform.

Bodhi reserves the right to request additional information or documentation during vetting. If you do not provide requested information within a reasonable time, your application may be declined.

3.3 Business insurance

At the time of application, you must provide Bodhi with a current certificate of currency for your business insurance. Your insurance must:

• be appropriate in scope and cover for the modalities and services you offer;
• remain current for the duration of your listing on Bodhi Hub.

Bodhi reserves the right to request an updated certificate of currency at any time during your listing. If your insurance lapses or you cannot provide evidence of current cover on request, your listing may be suspended until cover is confirmed. Bodhi may specify minimum insurance requirements for particular modalities, services or practitioner categories from time to time, including where required by law, professional standards, insurer requirements or Bodhi’s risk assessment.

3.4 Declined applications

Bodhi may decline an application at its discretion, provided it does so lawfully and in good faith. Bodhi is not required to provide detailed reasons for a decline, particularly where doing so may compromise platform safety, vetting integrity, privacy, legal obligations or confidential assessment processes. If your application is declined, you may reapply after 90 days unless Bodhi notifies you otherwise.

The Joining Fee (if applicable) is not payable until your application has been accepted. A declined application does not attract the Joining Fee.

3.5 Joining Fee

Bodhi Essential practitioners (those not subscribing to the Bodhi Flow plan) are required to pay a one-time Joining Fee on acceptance to the platform. The Joining Fee is currently A$109, is non-refundable once paid, and is payable through the onboarding process before your listing goes live. Bodhi may update the Joining Fee amount from time to time by giving at least 30 days’ written notice. Any change to the Joining Fee does not affect practitioners who have already paid it.

The Joining Fee is waived for practitioners who subscribe to Bodhi Flow at the time of onboarding. If you are an existing marketplace practitioner who subsequently subscribes to Bodhi Flow, the Joining Fee you have already paid is not refunded; however, it can be credited as per the Bodhi Flow Subscription terms,

If you cancel your Bodhi Flow subscription and revert to Bodhi Essential, the Joining Fee position is as described in the Bodhi Flow Subscription Terms (clause 8.3 of those Terms).

Except where a refund is required under the Australian Consumer Law or other applicable law. Any crediting of a previously paid Joining Fee against a Bodhi Flow Annual Plan is governed by the Bodhi Flow Subscription Terms.

4. Your Marketplace Listing

4.1 Profile content

Your Listing is your public-facing profile on Bodhi Hub. You are responsible for all content in your Listing, including your biography, qualifications, service descriptions, pricing, availability, and any photos or images you upload.

Your Listing content must:

• be accurate, complete, and not misleading;
• accurately describe your qualifications, training, experience, and the modalities you practise;
• reflect your actual availability and current pricing;
• comply with applicable laws, including laws governing advertising and professional conduct in your modality; and
• not include content that is defamatory, offensive, discriminatory, or in breach of any third-party rights.

For AHPRA-registered practitioners or regulated health services, Bodhi may review listings for apparent compliance with health advertising requirements, but the practitioner remains responsible for ensuring their advertising complies with all applicable professional and legal obligations. Practitioners registered with AHPRA must not include testimonials or patient outcome claims in their Listing or Learning Hub content where this would breach applicable advertising rules.

4.2 Accuracy obligation

You must keep your Listing up to date at all times. If your qualifications, insurance, services, pricing, or availability change, you must update your Listing promptly. Bodhi may suspend or remove a Listing that contains materially inaccurate or outdated information.

4.3 Public visibility

Your Listing — including your name, biography, qualifications, services, pricing, and profile photo — is publicly visible to anyone who visits Bodhi Holistic Hub. By creating a Listing, you consent to this information being publicly accessible.

If you leave the platform or your listing is closed, your profile is set to inactive by default. An inactive profile does not appear in Bodhi Holistic Hub search results and cannot receive new bookings. However, your profile URL remains active and may continue to appear in external search engine results (such as Google). Anyone who visits your profile URL will see a clear notice that you are not available for bookings.

If you wish to fully deactivate your profile (removing the URL entirely), you may request this by contacting [email protected]. Full deactivation is not the default and is processed at Bodhi’s discretion. Bodhi is not responsible for any residual indexing by search engines following deactivation.

4.4 Bodhi’s right to moderate listings

Bodhi may edit, request changes to, or temporarily remove Listing content that breaches these Terms, contains errors, or does not meet Bodhi’s quality or presentation standards. We will notify you of any changes we make to your Listing content and you may request a review of those changes.

5. Bookings and Sessions

5.1 How bookings work

When a client makes a booking through Bodhi Hub, you receive a notification and the booking is confirmed automatically. By accepting a listing on Bodhi Hub, you agree to honour all confirmed bookings made through the platform.

You must not ask clients to cancel their Bodhi Hub booking and rebook directly with you outside the platform. See clause 8.2 (anti-circumvention). You are responsible for keeping your availability accurate. If your availability is inaccurate and a client books a session you cannot honour, you must notify the client and Bodhi as soon as possible.

5.2 Cancellation and rescheduling — platform policy

If you need to cancel a booking, you must notify the client as early as possible through the Bodhi Hub platform. Repeated practitioner-initiated cancellations may be treated as a conduct concern under clause 11.

5.3 Cancellations within 24 hours and no-shows

If a client cancels within 24 hours of the scheduled session time, or fails to attend without notice, you will automatically receive the full session fee. No refund is issued to the client as a default.

If you choose to offer the client a refund or allow them to rebook the session, you must contact Bodhi at [email protected] to facilitate this. Bodhi will then enable the refund or rebook option for that client. You cannot process refunds or rebooking arrangements directly without Bodhi’s assistance.

You must not include any reference to additional late cancellation fees, no-show fees, or penalties in your Listing or in any communications with clients. The platform-wide cancellation policy is the binding rule for all bookings made through Bodhi Holistic Hub.

Nothing in this cancellation policy limits any rights or remedies a client may have under the Australian Consumer Law or any other applicable law.

5.4 Virtual sessions

You may offer sessions via video call or other online means. Virtual sessions are conducted using your own chosen video platform (Bodhi does not provide an integrated video tool). You are responsible for sharing the relevant session link with your client through the Bodhi Hub messaging system, and for complying with the terms and privacy obligations of whatever video platform you use.

You must not record a virtual session without the explicit prior consent of all participants.

6. Payments and Commission

6.1 How payments work

Client payments for bookings made through Bodhi Hub are processed by Stripe, Inc. on Bodhi’s behalf. Bodhi collects the full booking fee from the client at the time of booking, deducts the applicable Commission, and remits the balance to you via Stripe Connect.

To receive payouts, you must have an active Stripe Connect account linked to your Bodhi Hub profile. You are responsible for maintaining accurate bank account details in your Stripe Connect account. Bodhi is not responsible for delays or failures in payout that result from inaccurate account information.

6.2 Commission rates

The following Commission rates apply to bookings made through Bodhi Hub:

“New client” means a client who has not previously completed a booking with you through Bodhi Hub. “Returning client” means a client who has previously completed at least one booking with you through Bodhi Hub. Commission is calculated on the total booking fee (inclusive of GST) and is deducted before your payout is remitted.

Bodhi may amend Commission rates by giving you at least 30 days’ written notice. Amended rates will not apply to bookings already confirmed at the time notice is given.

6.3 Payout timing

Payouts are processed by Stripe Connect in accordance with Stripe’s standard payout schedule. Bodhi does not control the timing of Stripe’s bank transfers. You can view your payout status and history in your Stripe Connect dashboard at any time.

6.4 Stripe Connect terms

Your use of Stripe Connect as a payout recipient is subject to Stripe’s Connected Account Agreement and applicable Stripe terms. By listing on Bodhi Hub and enabling payouts, you agree to Stripe’s terms. Bodhi is not a party to the agreement between you and Stripe in respect of your Connect account.

6.5 Promotions and discounts

You have access to a promotions tool within your Bodhi Holistic Hub account that allows you to create and offer your own discounts to clients. Any discounts you create through this tool are funded by you and are deducted from your payout accordingly.

Bodhi may from time to time offer platform-wide promotions to clients, including a first-booking discount of A$10 for new users booking on Bodhi Holistic Hub for the first time. Where such a platform promotion applies to a booking made with you:

• the discount is deducted from the booking fee before your payout is calculated;
• the discount is absorbed by you, not by Bodhi — this is a function of how Stripe’s payment infrastructure operates and cannot be structured otherwise; and
• Bodhi will notify you of any active platform-wide promotions before they take effect.

By listing on Bodhi Holistic Hub, you consent to Bodhi’s platform-wide promotional discounts being applied to your bookings in accordance with this clause.

7. Refunds and Chargebacks

7.1 Refund policy

The following refund rules apply to bookings made through Bodhi Hub:

7.1.1 Where a client raises a serious complaint about a completed session (for example, alleging that the service was not delivered, was materially misrepresented, or caused harm), Bodhi may investigate the complaint. Before making any determination or issuing any refund, Bodhi will contact you and give you a reasonable opportunity — not less than 48 hours except in urgent circumstances — to provide your account of what occurred. Bodhi will consider both the client’s complaint and your response before making a determination. Where Bodhi determines, after hearing from both parties, that a refund is warranted, the refund amount will be recovered from your future payouts. Bodhi’s determination, made in good faith after considering both accounts, is final.

7.2 Chargebacks

A chargeback occurs when a client disputes a payment directly with their card issuer, and the card issuer reverses the charge through Stripe. Chargebacks are outside Bodhi’s control once initiated by the card issuer.

Under Bodhi’s Stripe Connect configuration, Bodhi’s platform account is liable for negative balances on connected accounts. When a chargeback is initiated by a client’s card issuer, the following occurs:

• Stripe first attempts to debit the disputed amount from your connected account (your Stripe Connect balance);
• the chargeback dispute fee is debited directly from Bodhi’s platform account;
• if your connected account has insufficient funds to cover the disputed amount, Stripe debits it from Bodhi’s platform account instead; and
• Bodhi reserves the right to recover any disputed amount it has been required to cover from you, by deduction from future payouts or by separate invoice.

When a chargeback is received, Bodhi will notify you promptly and give you the opportunity to submit evidence to contest it. Bodhi will cooperate with Stripe’s dispute process on your behalf where reasonably practicable.

You are responsible for ensuring your sessions are delivered as described in your Listing and for maintaining records that may assist in contesting chargebacks. Bodhi is not responsible for chargebacks that arise from the quality, delivery, or outcome of your sessions.

Bodhi will only recover from you amounts that Bodhi has actually been required to cover in connection with the chargeback and will not recover the same amount twice. If a chargeback is later reversed in your favour, Bodhi will credit or return any recovered amount to you, less any non-refundable fees charged by Stripe or the card scheme.

8. Your Relationship with Clients

8.1 Practitioner obligations

You are an independent practitioner. Bodhi is a marketplace platform that connects you with clients — it is not your employer, and it does not supervise or direct the delivery of your services. You are solely responsible for:

• delivering your services professionally, safely, and in accordance with your training and any applicable professional standards;
• maintaining appropriate records of your sessions;
• complying with any legal or regulatory obligations that apply to your modality or professional registration; and
• holding current business insurance (see clause 3.3).

You are responsible for determining what client records, health records, consent records, intake records, treatment notes or professional records you are required to create, maintain and retain under applicable law, professional standards, insurance requirements and your modality-specific obligations.

8.2 Anti-circumvention

8.2.1 Bodhi-Sourced Clients

A Bodhi-Sourced Client is any client whose first booking with you was made through Bodhi Holistic Hub. A client remains a Bodhi-Sourced Client for 12 months from the date of their first booking with you, after which this clause ceases to apply to them.

8.2.2 Restricted conduct

For as long as a person is a Bodhi-Sourced Client, you must not deliberately or repeatedly encourage that client to book future sessions with you outside Bodhi Holistic Hub for the purpose of avoiding Bodhi’s Commission. This includes offering a discount, price advantage, additional service or other inducement that is conditional on the client booking outside Bodhi Holistic Hub, or proactively sending a direct booking link, personal booking page, calendar link or other booking mechanism in circumstances where the purpose is to divert the client from Bodhi Holistic Hub.

This restriction does not prevent you from operating your own website, accepting bookings from any source, responding factually to an unprompted client enquiry, sharing contact details reasonably necessary for service delivery, or communicating outside the platform where reasonably necessary for health, safety, emergency, continuity-of-care, legal, professional, insurance or regulatory reasons.

8.2.3 Permitted conduct

This clause does not restrict you from:

(a) operating your own website, booking system, social media, or marketing channels and accepting bookings made through them;

(b) accepting a booking from a Bodhi-Sourced Client who, on their own initiative and without prompting by you, chooses to book directly with you (you are not required to refuse such a booking, but you also must not have invited it);

(c) sharing your general business contact details where reasonably necessary for delivering or following up on a Bodhi Holistic Hub session (e.g. confirming a clinic address, sending pre-session preparation, sending session aftercare information);

(d) listing your standard public pricing — including pricing identical to your Bodhi rates — on your own website or marketing materials; or

(e) responding to a direct, unprompted question from a Bodhi-Sourced Client about whether they can book with you outside Bodhi, provided your response is factual and contains no inducement of the type described in clause 8.2.2(b).

(f) communicating with or assisting a client outside the platform where reasonably necessary for health, safety, emergency, continuity-of-care, legal, professional, insurance or regulatory reasons.

8.2.4 Good-faith safe harbour

A single inadvertent breach of clause 8.2.2 that you self-disclose to Bodhi promptly after becoming aware of it — and that has not resulted in a booking being diverted off-platform — will not be treated as a material breach for the purposes of clause 11. Repeated or deliberate breaches, or any breach that results in a diverted booking, may be treated as a material breach.

8.2.5 Consequences

A material breach of this clause may result in immediate suspension or delisting under clause 11. Bodhi may also recover from you, by deduction from future payouts or by separate invoice, the Commission that would have been payable on bookings that were diverted off-platform as a result of the breach, where this can be reasonably calculated.

8.3 Minor clients — parental and guardian consent

If you provide services to clients under the age of 18, you are responsible for obtaining appropriate parental or guardian consent before delivering any session and before storing any personal information about that client. This obligation applies regardless of whether the booking is made through Bodhi Hub or directly.

You must ensure your Listing clearly discloses if your services are available to minors, and that your intake process includes an appropriate consent mechanism for those clients.

If you provide or intend to provide services to clients under 18, you must hold any Working with Children Check, Working with Vulnerable People registration, professional registration, insurance approval, parental consent mechanism or other child-safety clearance required in your state or territory and for the services you provide. These requirements must remain current for as long as you offer services to minors through Bodhi Hub. If any required clearance lapses, is revoked, is suspended or is no longer adequate for the services you provide, you must immediately cease delivering sessions to clients under 18 and notify Bodhi at [email protected] without delay.

8.4 AHPRA-registered practitioners

AHPRA-registered practitioners are subject to professional record-keeping standards set by their relevant National Board that operate independently of, and in addition to, any obligations under these Terms or the Bodhi Privacy Policy. These may include specific requirements about the content, format, and retention period of health records.

Bodhi’s practice management features include a client profile notes field for general practice administration notes. This is not designed as a clinical records system and does not claim to satisfy the specific record-keeping requirements of any AHPRA National Board. If you are AHPRA-registered, you are responsible for:

• ensuring your use of Bodhi’s practice management features (if you subscribe to the Bodhi Flow plan) satisfies or supplements your professional record-keeping obligations;
• maintaining any additional records required by your National Board’s registration standards; and
• seeking your own legal or professional advice on how Bodhi’s practice management features fit within your compliance obligations.

AHPRA-registered practitioners are also responsible for ensuring that their Listing, Learning Hub content, client communications and any promotional material associated with their services comply with applicable health advertising requirements, including restrictions on misleading claims, unreasonable expectations of benefit, testimonials and claims about treatment outcomes. You must promptly notify Bodhi if any content associated with your profile may breach those requirements.

9. Content on Bodhi Hub

9.1 Your listing content

You retain ownership of the original content you create for your Listing (your biography, service descriptions, and uploaded photos). By creating a Listing, you grant Bodhi a non-exclusive, royalty-free licence to display, reproduce, and distribute your Listing content on Bodhi Hub and in connection with Bodhi’s marketing and promotional activities.

This licence ends when your Listing is closed, except to the extent that Bodhi has already reproduced your Listing content in published or archived materials (for example, in a newsletter or social media post that has already been distributed). This licence does not permit Bodhi to use client personal information, confidential client information, health information, treatment records, images of clients, or third-party content unless you have obtained all necessary consents and rights and Bodhi has agreed to that use.

9.2 Learning Hub content

Practitioners are invited to contribute articles, guides, and other educational content to the Bodhi Learning Hub. Submission of content to the Learning Hub is voluntary.

By submitting content to the Learning Hub, you:

• confirm that the content is your original work and does not infringe any third-party rights;
• confirm that all factual claims in the content are accurate to the best of your knowledge;
• grant Bodhi a non-exclusive, royalty-free, perpetual licence to publish, edit (for style, clarity, and length), reproduce, and distribute the content on Bodhi Hub and across Bodhi’s marketing channels, including social media, email newsletters, and promotional materials; and
• agree that Bodhi may attribute the content to you by name and as a Bodhi Hub practitioner.

You may request withdrawal of your Learning Hub content at any time by contacting [email protected] with a valid reason. Bodhi will remove the content from active publication within a reasonable time. However, Bodhi is not required to retrieve or remove content that has already been distributed in newsletters, social media posts, or other published formats prior to your withdrawal request.

Bodhi will not materially alter the substance of your content without your consent. Light editing for style, grammar, length, and presentation does not require your prior approval.

Learning Hub content must be educational in nature and must not contain misleading health claims, guarantees of outcomes, unreasonable expectations of benefit, inappropriate before-and-after comparisons, testimonials prohibited by applicable health advertising laws, or content that is outside your qualifications, training, registration or scope of practice. Bodhi may decline, remove or request changes to Learning Hub content where it considers the content may create legal, regulatory, safety, privacy, professional conduct or platform integrity risk.

9.3 Client reviews and ratings

Clients may leave a star rating and written review on your profile following a completed booking. You cannot prevent clients from leaving reviews, and Bodhi does not remove genuine reviews at a practitioner’s request.

Practitioners cannot currently post public responses to client reviews. If you believe a review breaches these Terms or Bodhi’s Community Standards, you may flag it to Bodhi for investigation by contacting [email protected].

Bodhi may remove a review if it is found to be defamatory, false, made by someone who did not complete a booking with you, or in material breach of the Community Standards. The decision to remove a review is Bodhi’s alone. Bodhi does not guarantee removal even where a review is disputed.

You must not attempt to manipulate, incentivise, or fabricate reviews. A breach of this clause is a material breach of these Terms.

Where a review relates to an AHPRA-registered practitioner or a regulated health service and may constitute a testimonial or prohibited advertising under applicable health advertising laws, Bodhi may remove, disable, redact or limit the display of that review or any part of it. Practitioners must promptly notify Bodhi if they believe a review or rating displayed on their profile may breach applicable advertising, professional conduct, privacy, confidentiality or safety requirements. Bodhi may remove or redact reviews that include sensitive personal information, detailed health information, diagnosis, treatment details, emergency circumstances, or information identifying another person without consent.

10. Conduct and Professional Standards

10.1 Community standards

You must comply with Bodhi’s Community Standards at all times. The Community Standards set out Bodhi’s expectations for professional conduct, communication, and behaviour on the platform. Bodhi may update the Community Standards from time to time with reasonable notice.

You must not use Bodhi Hub or its messaging system to:

• harass, threaten, or intimidate clients or other practitioners;
• discriminate against clients on the basis of any protected characteristic;
• make false or misleading claims about your qualifications, experience, or services;
• promote or sell products or services that are unrelated to your listed modalities; or
• engage in conduct that, in Bodhi’s reasonable assessment, materially harms or is likely to materially harm Bodhi’s reputation, platform integrity, clients, practitioners or public trust in the platform.

Any product or service recommendations must be lawful, within your scope of practice, not misleading, and must disclose any material financial interest or referral benefit.

10.2 Professional conduct

You are expected to conduct your practice in accordance with the ethical and professional standards applicable to your modality. Where your modality is subject to a professional code of conduct (whether set by an industry association, AHPRA, or another body), compliance with that code is your responsibility.

Bodhi does not supervise the delivery of practitioner services and is not responsible for the conduct, outcomes, or safety of sessions. If a client raises a complaint about your conduct, Bodhi may investigate and take action under clause 11.

10.3 Ongoing business insurance obligation

Your business insurance must remain current for the entire duration of your listing on Bodhi Hub. If your insurance lapses, you must not conduct sessions through Bodhi Hub until cover is reinstated, and you must notify Bodhi immediately. Failure to maintain current insurance is a breach of these Terms and may result in suspension.

10.4 Ongoing Working with Children Check obligation

If your services are available to clients under 18, your Working with Children Check must remain current for the entire duration of your listing on Bodhi Hub. If your WWCC lapses, is revoked, or is suspended:

(a) you must immediately stop delivering sessions to clients under 18 through Bodhi Hub;

(b) you must notify Bodhi immediately at [email protected]; and

(c) you must update your Listing to reflect that your services are no longer available to clients under 18 until your WWCC is reinstated.

Failure to maintain a current WWCC while continuing to offer services to minors is a material breach of these Terms.

After initial verification at vetting, your WWCC status is self-reported. Bodhi does not conduct periodic re-verification. You are solely responsible for ensuring your WWCC remains current and for notifying Bodhi immediately if it lapses, is revoked, or is suspended. Bodhi is not liable for any harm arising from a practitioner’s failure to disclose a lapse in their WWCC status.

This does not limit any responsibility Bodhi may have for its own conduct, representations, platform operation or legal obligations, or any liability that cannot be excluded under applicable law.

11. Suspension and Delisting

11.1 Suspension

Bodhi may suspend your listing (temporarily restricting your ability to receive new bookings or access platform features) while it investigates a complaint, a potential breach of these Terms, or any other concern about your conduct or suitability. Bodhi will notify you of a suspension and the reason for it, unless notifying you would compromise the investigation.

Suspension does not terminate existing confirmed bookings. During a suspension, you remain obligated to honour bookings that were confirmed before the suspension commenced.

During a suspension, Bodhi may restrict your ability to receive new bookings or use non-essential platform features, but will use reasonable efforts to preserve your access to information reasonably necessary to manage existing confirmed bookings, client safety, legal obligations, insurance obligations, continuity of care and dispute resolution, unless access must be restricted for fraud, security, legal or safety reasons.

11.2 Grounds for delisting

Bodhi may permanently delist your practitioner profile on the following grounds:

• fraud, deliberate misrepresentation, or providing false information during the application or vetting process;
• illegal conduct or conduct that causes serious harm to a client, another practitioner, or a third party;
• a pattern of complaints from clients that, in Bodhi’s reasonable assessment, indicates a systemic problem with your conduct or service quality;
• lapsed professional indemnity insurance not remedied within a reasonable time after notification;
• lapsed, revoked, or suspended Working with Children Check where the practitioner continues to offer services to clients under 18 and fails to remedy this promptly after notification;
• lapsed, revoked, or suspended professional registration (where applicable) that makes you ineligible to practise;
• prolonged inactivity — if your profile has had no bookings, no updates, and no platform activity for more than 12 consecutive months, Bodhi may contact you and close your listing if no response is received within 30 days;
• material or repeated breach of these Terms or the Community Standards; or
• a requirement to do so under law, court order, or regulatory direction.
• active safety risk, regulatory direction or urgent platform integrity risk.

In assessing complaints, Bodhi may consider the number, seriousness, credibility, recency and pattern of complaints, as well as any response or evidence provided by the practitioner.

11.3 Process and notice

Except for immediate delisting grounds (fraud, illegal conduct, or serious harm), Bodhi will:

• give you written notice of the grounds for proposed delisting;
• provide you with a reasonable opportunity (not less than 14 days) to respond; and
• consider your response before making a final decision.

For immediate delisting (fraud, illegal conduct, or serious harm to a person), Bodhi may close your listing without notice. Bodhi will notify you of the closure as soon as practicable thereafter.

11.4 Effect of delisting on existing bookings

Where a listing is closed, Bodhi will notify affected clients who have confirmed future bookings. You remain responsible for those clients and should contact them directly to make alternative arrangements. Bodhi will issue full refunds to clients for confirmed future bookings that cannot proceed following delisting.

11.5 Appeals

If you believe Bodhi has made an error in suspending or delisting your profile, you may submit a written appeal to [email protected] within 14 days of receiving notice of the decision. Bodhi will review your appeal and provide a written response within 21 days. Bodhi’s decision on appeal is final.

12. Intellectual Property

The Bodhi Hub platform, including its software, design, matching algorithm, database, and all Bodhi-created content, is owned by or licensed to Bodhi. Nothing in these Terms transfers ownership of any Bodhi intellectual property to you.

You retain ownership of original content you create for your Listing and Learning Hub contributions, subject to the licences granted to Bodhi in clause 9. You must not reproduce, adapt, or commercially exploit any Bodhi Hub content or platform features without Bodhi’s prior written consent.

13. Liability

13.1 Bodhi’s liability

To the maximum extent permitted by law, for ordinary marketplace related claims, Bodhi’s total aggregate liability to you under or in connection with these Terms is limited to the greater of: (a) the total Commission paid by you to Bodhi in the 12 months immediately preceding the event giving rise to the claim; or (b) A$200.

Bodhi excludes liability for indirect, consequential or incidental loss to the maximum extent permitted by law.

These limitations do not apply to Bodhi’s liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by Bodhi’s negligence, breach of privacy or data protection obligations caused by Bodhi, or any liability that cannot be excluded or limited under the Australian Consumer Law or other applicable law.

13.2 Your liability and indemnity

You are responsible for your own conduct, Listing content, professional services, client communications and compliance with applicable laws and professional obligations.

To the maximum extent permitted by law, you indemnify Bodhi against any third-party claim, loss, damage, liability or reasonable cost, including reasonable legal costs, arising directly from:

(a) your material breach of these Terms;

(b) any materially inaccurate, misleading or unlawful statement in your Listing or Learning Hub content;

(c) your delivery of, or failure to deliver, services to clients;

(d) any claim by a client arising from your professional conduct, negligence, misconduct or failure to provide services with due care and skill;

(e) your breach of privacy, confidentiality, child-safety, professional registration, insurance or health advertising obligations; or

(f) your infringement of any third-party intellectual property rights in content you upload to Bodhi Hub.

This indemnity is reduced proportionally to the extent that the relevant claim, loss, damage, liability or cost is caused or contributed to by Bodhi’s negligence, breach of these Terms, breach of privacy obligations, wilful misconduct or unlawful conduct.

14. General Provisions

14.1 Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

14.2 Electronic acceptance

Acceptance of these Terms by submitting an application or clicking “I agree” during onboarding constitutes valid agreement in accordance with the Electronic Transactions Act 1999 (Cth). Bodhi may record the practitioner’s name, account email, timestamp, IP address where practicable, and the version of the Terms accepted.

14.3 Amendments

Bodhi may amend these Terms at any time by giving at least 30 days’ written notice of material changes. Your continued use of Bodhi Hub after the notice period constitutes acceptance of the amended Terms. If you do not accept the amended Terms, you may close your listing before the changes take effect.

14.4 Relationship of parties

You are an independent service provider and not an employee, agent, partner or representative of Bodhi.

14.5 Entire agreement

These Terms, together with the Bodhi Privacy Policy and (where applicable) the Bodhi Flow Subscription Terms and DPA, constitute the entire agreement between you and Bodhi in respect of your listing on Bodhi Hub, and supersede all prior representations, agreements, and understandings.

Nothing in this clause excludes or limits non-excludable rights, remedies, guarantees or protections under the Australian Consumer Law, applicable privacy law or other mandatory law.

14.6 Severability

If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary, or severed. The remaining provisions continue in full force.

14.7 Contact

For questions about these Terms, your listing, or any dispute, contact us at [email protected].