Practitioner Help Center

Our goal is to create a platform that showcases the most loved, trusted, gifted, and passionate practitioners in their field. A one-stop platform where clients can find holistic practitioners with ease, check out reviews, be educated on what modalities best suit their needs, and feel empowered and confident about making a booking.

Although Western medicine certainly has its place, it’s time for a change in how everyone thinks about their well-being. We want to make holistic therapies the natural and complementary choice for everyone.

For you, the benefits of joining would include:

• Having your own customised profile where a constant flow of new and existing clients can easily find and book a session with you
• A seamless and secure online booking and payment system
• A free appointment reminder system
• An easy-to-use dashboard giving you complete autonomy and organisation of your calendar and schedule
• Protection against last-minute cancellations
• A testimonial and review programme to help build your legitimacy
• Access to a community of like-minded holistic practitioners in your local area, offering you the ability to connect and collaborate

In simple terms; Bodhi Holistic Hub has been built to help grow your business and make your day-to-day as a holistic practitioner easier, so you can focus more time on your clients.

You simply go to our Practitioner application and follow the subsequent prompts. Please ensure that we have all requested information, so that our team has the relevant information to move you forward to the next stage.

Yes, however, it is critical that you are fully trained and certified in any modality you list under your practice to ensure the safety and trust of our clients.

At Bodhi Holistic Hub, we pride ourselves on living out our core values and our mission of being the best, trusted and most loved platform for all your holistic needs. To ensure that we are upholding our promise, we have implemented a comprehensive selection process and quality standards for all our practitioners.

Selection

Our selection process, made of 3 phases, covers and assesses:

• Our core values
• Practitioner expertise and accreditation
• Soft skills - Engagement and communication skills
• Their passion and sense of purpose for what they do
• Their holding space for online and in-person treatment sessions

Phase 1: Getting to know our practitioners, their business, and how we can partner together:

• The practitioner completes the application form for our team to review
• The Bodhi team conducts a 45-minute in-person or online meet and greet
• We assess the practitioner against our vetting criteria
  • Expertise
  • Communication and engagement
  • Client space
• Mandatory Documentation Requirement checklist:
  • Proof of identity
  • Business number
  • Appropriate insurances
  • Qualification Accreditations: Recognised qualifications and certifications for the services they provide
  • Working With Children Checks (WWCC) if working with minors

Phase 2: Once Phase 1 is complete, we will determine if a test session is required based on whether all areas have met the standard of criteria required. If a test session isn’t required, we will approve the practitioner application, begin the onboarding process, and get their profile and sessions live on our platform. If a test session is required, one will be conducted by a member of the Bodhi team, who will then re-assess the practitioner against our criteria.

Phase 3: Ongoing Assessment in relation to BHH Community standards:

The ongoing assessment process involves:

• Receiving positive feedback from our clients through the rating and review process.
• The Bodhi team’s continued monitoring of the service level being provided and investigating any poor behaviour on or through the platform.

The client reviews will be public on the practitioner's profile, and the practitioner will have the opportunity to submit a public response to the review. Based on the feedback received, an overall rating will translate to several stars from 1-5, where 1 represents an “Unsatisfactory” level of service and 5 represents an “Exceptional” level of service. Our client rating and review system will play a key role in maintaining the standards we have set. We will investigate and act accordingly for any practitioners who receive negative reviews. Any poor behaviour or bad users will also be investigated, and where necessary, the user will be removed from our platform.

If you have any questions or feedback about our practitioner selection process and standards, please contact us at hello@bodhiholistichub.com

We want to make BHH a sustainable platform for all of our practitioners and really create a huge movement to educate and have as many people as possible turn to and book holistic services.

In terms of our fee structure, they are as follows:

• Once off joining fee.
• For every booking we take a commission fee which helps us navigate our business costs. That’s it. We want this to be easy for you. We only charge a commission when you receive bookings.
• For all bookings made, you will receive your payment via Stripe within 48 hours after the session has completed. Please note that the stripe processing fee will be deducted automatically (1.75% + $0.30 for domestic cards and 2.9% + $0.30 for international cards)

If you are having trouble remembering your password, please select the ‘Forgot Password’ link below the practitioner log-in fields to reset your password.

Once logged in to your dashboard, select Edit your profile. From here, you will be defaulted to “General” so just scroll down to the location of practice and edit.

You may terminate your account in accordance with the Practitioners Terms at any time by giving us notice to hello@bodhiholistichub.com. If at the effective date of termination you have active bookings not yet completed, you must carry out those Bookings as scheduled, and termination shall be extended until such time that all existing Bookings are complete (unless we permit earlier termination at our complete discretion).

Once logged into your dashboard you will see your notifications button below your profile picture on the left hand side. You can also scroll down and see your inbox which will have all messages. The notification category will include all session information, such as upcoming sessions, requests, rescheduling, cancellations, reviews or messages from your clients. Aside from your dashboard, we will also email you with any relevant notifications.

Once logged in to your dashboard, select Edit your profile in the menu on the left hand side. From here, you will be defaulted to General where you can scroll down and edit the ‘About “yourself and your offering’ section. You can also edit your session descriptions by selecting “Manage sessions” in the menu on the left hand side. Click on edit in the top right corner of the session you wish to change, and scroll down to the description to update.

Having a completed profile will provide more information for clients seeking your practice. The more information you have about your practice and sessions, the easier it will be for them to not only find you, but to also feel confident about booking with you.

When clients browse the marketplace, they will look for sessions that clearly address what they are uniquely experiencing, as well as practitioners that they feel confident can support them. We recommend the following to make your sessions more interesting to members:

• Make your profile and bio a true representation of you as your personal brand. First impressions count and clients will be drawn to you if they feel connected to your profile.
• Create sessions and tag which conditions you specialise in! Whatever your speciality may be (i.e. infertility, anxiety or chronic pain), it is what makes your practice stand out among other practitioners. Use this to your advantage when creating sessions.
• Make your session titles clear and captivating! Instead of labelling a session “Consultation”, try something more expressive, like “Acupuncture for Better Sleep” or “Nutrition Consultation to Improve Gut Health”.
• Give clients options! We recommend adding at least 2-3 sessions to show the diversity of your practice. We recommend one session that is general and 2-3 sessions that are more specialised.
• Add thoughtful session descriptions. Session descriptions are your space to share what clients can expect from a typical session with you. We encourage you to include what conditions will be addressed, the structure of the session and how clients can expect to feel after the session.
• Add quality professional photos that represent you as a practitioner and your space.
• Ensure to tell clients about the training and certification you’ve completed.
• Take the opportunity to utilise the three testimonials that you can add so you can showcase how your current clients feel about how you have supported them on their journey.
• Offer free Intro calls to help

If you do not have any high-quality photos, we recommend asking a friend with a camera or the latest version of iPhone to help take one of you! Choose a professional outfit and an appropriate background and smile! Also take a few of your practice space and you doing what you do best to really appeal to your audience. First impressions count! Guidance for uploading your photos are as follows:

• Profile photo - min 500x500px
• Additional photos - min 500x500px

BHH has been built to ensure we provide clients with the most loved and trusted practitioners in their local community. As you begin to take bookings through Bodhi Holistic Hub, each client will be asked to complete and submit a review post-session, which will be public on your profile.

However as it may take a little bit of time to build up your reviews, we are allocating three testimonials per practitioner from their current/previous clients. You will invite through your dashboard on our platform your chosen clients to complete the testimonial for you. You can invite as many clients to complete it for you. Once you receive you can then be in control of which testimonials are published live to your profile. You will be able to edit and select different testimonials at any time however only three will be able to be shown at any given time on your profile.

Once logged into your dashboard, on the menu on the left hand side click on your Manage Sessions. From here select Add new session and complete all details. You can simply repeat for your other sessions.

Once logged into your dashboard, on the menu on the left hand side click on Manage Sessions. Select the edit option in the top right hand corner of the session you wish to change and update accordingly.

Once logged into your dashboard, on the menu on the left hand side click on Manage Sessions. Select the edit option in the top right hand corner of the session you wish to delete. Scroll down to the bottom where you can click on the delete button.

Yes! If you have a practice that also is available for online sessions we recommend including both options. In order to have your online sessions show up in the search, you must have defined during the session set up which sessions are online. As BHH does not provide integrated video conferencing you must ensure you have adequate software systems in place in order to facilitate online sessions such as a professional level of zoom. You can include video conferencing links in your initial reply to clients when you receive a booking request. Once a booking is confirmed, you can also utilise our chat box feature to communicate any contact information relevant to the session to clients.

Practitioners will automatically receive a payment within 48 hours after the session is complete. You must ensure you have your account properly connected to Stripe so you can receive payment.

To get paid for your sessions, you must connect with Stripe, our secure third-party transaction agent. To do this, click on your profile photo in the top right-hand corner to navigate to your Dashboard. From there, navigate to the ‘Settings”’ tab > Payments & Payouts and select the button ‘Connect with Stripe’.

Yes! Once you’ve connected your bank with Stripe and completed a session, you will be paid directly to your bank account. You get paid within 48 hours of your scheduled session being complete.You can keep track of all upcoming and past payments in your dashboard under the Earnings section.

The easiest way to add sessions to your google calendar is from your confirmation email. Click the ‘Add to Google calendar’ link next to your booking time and date and follow the prompts from there!

​​Yes, we absolutely encourage reviews from each new client after their session with you, as the more 5-star quality reviews you receive this will lead to more exposure and ultimately, more bookings for you! Once a member has seen you, they are able to leave a review. It’s helpful to give them a gentle nudge post-session and advise they will be receiving an invite shortly! You will receive a notification once a review is submitted for you and this will show up under your profile. You can also take this opportunity to reply which will also be public.

• Once clients land on our platform they can use our extensive search flow and search by focus area, holistic modality, location, type of session, etc. Their search results will then offer a range of recommendations.
• They will also have the opportunity on our homepage to visit and delve deeper into the holistic modalities through our Learning Hub. Here they can learn and gain a stronger understanding of the benefits of how these therapies can support them.
• Clients will be prompted to explore the shortlist of holistic therapies and practitioners in their local area which are best suited to them.
• For returning clients, they can simply use the search option or head to their wishlist to begin their booking.
• Once the client has reviewed their practitioner profiles and feels empowered to begin their journey, they will simply click on the book now button in the practitioner profile, select the time and date as per calendar availability, and move to the complete payment function.
• Once the booking has gone through both client and practitioner will receive a confirmation email and the practitioner will see the new booking scheduled in their calendar and dashboard.
• Client then attends their appointment, has an amazing and transformative experience, and looks forward to their next session with you…while also leaving a heartfelt 5-star review.

• Clients can reschedule or receive a full refund up to 24 hours (minus the small processing fee 1.75% + $0.30 for domestic cards and 2.9% + $0.30 for international cards) prior to the commencement of the session if this has been communicated through the platform with the practitioner.
• If cancelled within 24 hours of the session, the payment cannot be refunded and the practitioner will receive payment as per payout guidelines.
• Practitioners can practice and outline at their own discretion a cancellation/rescheduling policy within 24 hours if they wish to. However, BHH will operate from the blanket standardised policy as noted above.

If your client cancels more than 24 hours before your scheduled session, they will get a full refund, less the payment processing fee. If they cancel within 24 hours of the session, their reservation cannot be refunded. This protects you and your time!

Your privacy is important to us! The only information ever shared with members is the information you list on your profile and your contact information/location when you’ve confirmed a session. This is to ensure the client can find you! Clients also do not receive information about your social pages.

No. After you have created a password when you’ve signed up, we never know your password.

All payments are processed through our third-party payment processor, Stripe. BHH does not receive any of your personal bank information.

For internal use of the BHH product, we track the number of bookings and types of bookings on the platform.